We’re moving soon.

Start with the brand and model, what is not working, and when it started. Mention any recent drop, liquid exposure or change you noticed. Call 0499 948 782 or send us a WhatsApp message.

If the device works, look for its model name in Settings under About or device information. The box or purchase receipt may also help. If you are unsure, send a clear photo of the device with personal information out of view.

Tell us the exact model and symptoms. Ask what needs to be checked before an estimate can be confirmed. The repair option, price and expected timing must be confirmed for your particular device and fault.

We’re moving soon to our new PHONETEK shop at T37 inside Chullora Marketplace, directly opposite the pharmacy. Call 0499 948 782 or contact us on WhatsApp to confirm visiting details. The directions link on this page leads to Chullora Marketplace, not a separate pin for the shop.

If the device still works and you can use it safely, make a current backup using your usual method. Tell us if access to your files is a priority. A backup is a precaution; this does not promise data recovery.

The power adapter supplies energy, the cable carries it, and the device's charging circuit regulates how much it draws. Slow charging can involve the adapter's power and compatibility, the cable, the charging port, device temperature, or the battery's charge level and condition. Brand alone does not identify the cause; compatibility and component condition matter. Bring your cable and adapter for checking if practical, and do not use visibly damaged accessories.

Charging-port care: Do not insert a needle, pin or any metal object into the charging port. This can damage the contacts and leave the port needing repair. If charging cuts in and out or you can see debris, have a technician inspect it.

If battery life has dropped noticeably or a battery-service alert appears, have it checked to find out whether replacement is needed.

If you notice swelling or a lifting screen: Stop using and charging the phone. Do not press it or push the screen back into place. Have a qualified technician inspect it urgently.

No. Rice is not recommended: small particles can get into the charging port and cause damage. Do not plug in a charger while the phone or connector is wet. Keep the rice for dinner… and the phone for PHONETEK!

It means the phone has detected moisture or liquid in the charging connector or a connected cable or accessory. Unplug the cable and do not override the warning to force charging. Let the connector and cable dry, following the instructions for your Apple or Samsung model. If the warning keeps returning when everything is dry, have it checked.

Yes. A phone screen is more than glass: it includes parts that display the picture and sense touch. A drop can damage it internally even when the outer glass looks intact. Lines, dark patches or touch problems after a fall are reasons to have it checked.

Nearly full storage can contribute to slow performance. Check what is taking up space, make sure important files are safely backed up, then remove unneeded apps or files. iCloud and Google cloud storage are separate from the phone's internal capacity; buying more cloud space does not increase that capacity. Not every phone supports a memory card.

Before deleting photos: Deleting synced photos can also remove them from the cloud and other synced devices. Confirm how your photo service handles deletion, and keep a separate safe copy of anything you want to keep.

Note when it happens, what you were doing and any message on the screen. A short recording can help show an intermittent fault. Keep personal information out of anything you share.

Send a clear view of the device and a close-up of any visible damage. For a screen message, make sure the wording is readable and private details are hidden. Photos can help explain the issue, but may not confirm its cause.

Check the full model name, including details such as Plus, Pro or Max. Similar-looking phones can have different sizes, buttons or camera positions. Bring your phone or send its model name so we can discuss the right fit.

Share your device model and the connection at each end of your cable. If available, include the charging specification from your device maker. Connector shape alone does not establish charging compatibility or speed.

Tell us which devices you want to charge, how you use them during the day, and whether size or weight matters most. Check the stated ports and capacity of the actual product before deciding.

Tell us whether you mainly listen to music, take calls or use them while travelling, and which device you will connect. We can discuss your preferred fit and connection. Check the features of the specific product rather than assuming every pair is the same.